York Apartments


AirYorkPLUS Authentication Outage Notice: Tuesday April 5th, 05:00am to 07:00am

Tuesday April 5th, 05:00am to 07:00am

On Tuesday April 5th between 5:00am-7:00am, UIT Network Operations is performing server upgrades to the WiFi authentication services. New or renewed connections to the service during this time will not complete.

This outage will impact both Keele and Glendon campuses (including Residences) and all remote sites. It may finish as early as 6:00am, but contingency time is booked until 7:00am.

Thank you for your patience and understanding.

AirYorkPLUS Authentication Outage Notice: Friday February 12th, 06:30am to 07:30am

Friday February 12th, 06:30am to 07:30am

This will impact AirYorkPLUS authentications across all campuses and remote site sites. Note that connected users may not be impacted unless they are required to re-authenticate.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca


Network Service Interruption Notice: Tuesday January 5th, 5:00pm to Wednesday, January 6th, 5:00am

UIT has become aware of intermittent issues with the stability of WiFi connections across all campuses.

To address the issue, maintenance is in progress and will continue this evening/early morning, causing a rolling outage of up to 15min for all network connections as the maintenance is performed to equipment throughout York. This maintenance does not affect UIT data centre networks.

Thanks for your patience and understanding.
Please direct any questions or concerns to UIT Client Services –
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca


Service Outage Notice:

Telecom Charges Posted to STAC - September 2015

Telecom charges for the month of June 2015 did not post to Student Accounts in July 2015. Telecom normally posts its charges to the Student Account following the month in which they were incurred.

For those customers who had our service in the summer, if you look back at your Student Account statement you will see a charge on June 16 from us (for your service in May) and then the next charge from us is in August (for your service in July).

There is no charge from Telecom posted in July. We had to post this charge on Sept 21 hence the unexpected charge in September.

We apologize for any inconvenience and thank you for your understanding.

Service Change Notifications - Cable TV and Phone

A message to York University Residents Regarding Telephone and Cable TV Service

The Office of University Information Technology - Telecommunications, is pleased to announce that effective August 1 2014, cable TV services in the campus residences will be provided to subscribers directly by Rogers Cable. Residents ordering Cable TV will soon have many new and exciting options to choose from such as digital and HD programming.

York University residents have a dedicated sales representative who is available to take your call Monday to Saturday from 9:00 am to 9:00 pm and Sunday from 9:00 am to 5:00 pm. Please call 1-800-784-6678 or email Rogers at gta.directsales@rci.rogers.com for more information. Current subscribers to cable TV should contact Rogers before August 1st to ensure uninterrupted service.

Our telephone service is also changing. Effective August 1st, voicemail, call waiting, call display and SIMRING will be included with our phone service at no extra charge.  Please go to the online application form to order your phone service and remember to bring your own phone.

UIT, Telecommunications and InRes Client Services, look forward to providing you with outstanding Internet and Telephone service and it is our pleasure to serve you. For more information and to order telephone and ResNet/Internet service, please visit the InRes site or email us.

Important Info for MacBook Pro and MacBook Air users

Re: USB Ethernet adapter unrecognised after system update to Mac OS X 10.7.5 (or as other users have reported 10.8.2)


After system update to latest version of OS X the USB Ethernet adapter may stop to work. When plugging the USB Ethernet adapter into the MacBook it does not communicate on the Resnet network.


Download the latest driver update from the vendor. Install it and restart the computer.

Apple USB Ethernet adapter driver update:

Product family: USB 2.0 to fast Ethernet
Product name: AX88772

Moshi USB to Ethernet Adapter (it has "moshi" logo printed on it) software driver:

Archived Announcements